Privacy and Security Policy

Last updated: 22/2/2025

In these lines, we explain Move's privacy policy and how we handle your data, whether by collecting, transferring, or protecting it, as well as the legal framework that protects you in this regard.

Let's agree that when we request data from you or use it, it will only be for the purpose of improving the services we provide to you. By agreeing to this policy, you consent to our collection and use of this data within the framework specified above.

Clarification:

• Terms and Conditions: Refer to the rules that govern disputes, orders, access, returns, and refunds.

• Privacy Policy: Refers to the mechanisms we use to maintain the privacy of store users while attempting to provide satisfactory service to them with third parties and the mechanism for storage, collection, and transfer of data and child protection.

• Account: Your personal file through which you access our services or parts of them.

• Store: Refers to the store, and we may also refer to it with pronouns such as "we" or "our". You can access it from here: Store Link.

• Service: Refers to the services provided by the store to you, whether for a fee or free of charge.

• Products: Refers to what we offer for sale in this store.

• Orders: Refers to the request for a specific product that we sell in our store.

• Cookies: Small files placed on your device containing your usage activity and presence on the site.

• Device: The device you used to access our store, regardless of its type.

• Personal Data: Any information related to an individual that can reveal their identity.

• Third Party: Any party we collaborate with to improve the services we provide and deliver them to you satisfactorily.

• You: Any individual or company or their representative who uses this store and its services and products.

• Data We Collect

  Personal Data: When using our store, we may request that you provide us with specific personal information to enable us to communicate with you, such as your email, first and last name, phone number, home address, and postal code. We will only request your credit card information at the time of payment for the service.

  Usage Data: This data is collected when you use the service, such as your device's IP address, browser type, version, the pages of our service you visit, the time of your visit, the time spent on those pages. This data is collected for analysis and security purposes only.

  When you access the service via a mobile phone, tablet, or even a computer, we may automatically collect this information, including but not limited to the type of device you accessed from, its unique identifier, IP address, operating system, and internet browser type you use, and other data.

  Data from Third Parties: Because our store allows you to create your account through Google and some social media as external parties, if you choose to log in via Google, Twitter, or Facebook, you grant us the right to access and collect basic data related to your account, such as your name, address, activities, and contacts associated with the account.

  You also have the option to share additional data at your choice. If you provide it to us, you give us the right to use, store, and share it in a manner consistent with our privacy policy and our ongoing care for your data and our commitments to protect you.

  Tracking Technologies and Cookies: We use cookies and tracking technologies to know the preferred places you visited in our store and to try to improve our services and develop products to meet your desires by storing certain data and information that helps us improve. The technologies we use include:

  • Browsing Cookies: A small file placed on your device to help you access the site and improve the services we provide to you. You can direct your browser to refuse or send it at your preference. However, if you prefer not to place these files on your device, you have full freedom, but this may prevent you from using some of our services.

  • Storage Cookies: You may find in some of our services a type of cookie that collects and stores information about your preferences or activity within our store and your preferences for our services. We would like to inform you that managing these cookies is not as the previous type, but you can delete them. This is the way to do it, please read the guide to changing the settings to disable or delete cookies from here.

  • Web Beacons

    Certain sections of our service and our emails may contain small electronic files known as web beacons, also referred to as clear gifs or single-pixel gifs. These beacons allow our store, for example, to count the users who have visited specific pages or opened certain emails. We use them only to gather statistics and analyses, identify the most sold products, and verify the integrity of servers and systems.

    Purpose of Using These Types of Cookies

    Necessary Cookies

    • Managed by us: The purpose of these cookies is that they are necessary to provide you with the services available through the store and to enable you to use some of its features. They also help authenticate user logins and prevent any fraudulent attempts to use user accounts. Without them, the services you request will not be available.

    Cookie Acceptance Notice

    • Managed by us: The purpose of these cookies is to determine whether users have accepted the cookie usage policy on our store or not.

    Functional Cookies

    • Managed by us: The purpose of these cookies is to allow us to remember the choices you make when using the website, such as remembering login details or language preferences. The purpose of these cookies is to provide you with a more personalized experience and to avoid having to re-enter your preferences every time you use the website.

    Performance Tracking Cookies

    • Managed by third parties: The purpose of these cookies is to track and collect information about visitor traffic on our site and how people use the store. We may also use these cookies to test new pages, features, or functions of our store to see how users react to them.

    For more information about our store's cookie policies and your options regarding them, we encourage you to visit the cookie policy section in our privacy policy.
    
    

     

     

    Storing Your Data - When and Why?

    Our store retains your data as soon as you log in to our site and agree to cookies, either to keep your access to the store always logged in or for purposes related to developing your experience and understanding what you prefer in our store and improving it for you, providing a better experience that satisfies you. In summary, we will keep your data as long as it is necessary for the purposes specified in this privacy policy, and we will only use it to the extent necessary, which benefits you and us because we have legal obligations to protect our customers' data.

    Transferring Your Data - When and Why?

    Your information, including personal data, is processed at our company's operating offices or any other locations where the parties involved in this processing are located to be able to serve you. This means that this information may be transferred to or stored on devices located in a different geographical area with different laws. Your consent to this privacy policy followed by your submission of this information represents your implicit consent to this transfer.

    We will take all necessary steps to ensure that your data is handled securely and in accordance with this privacy policy, and your personal data will not be transferred to any organization or country unless there are adequate controls in place to protect your data and other personal information.

    How We Will Use the Data You Provided to Us

    Let us agree and assure you that our store commits to using your data only in a limited and narrow scope and within the framework necessary to meet the following needs:

    1. Maintaining and developing our services by monitoring users' behaviors towards them.

    2. Managing your account as a service user, where your recorded data enables us to connect you to your accounts, operations, and various functions available to you as a registered user.

    3. To comply with the commitment and contract between us and you as a buyer of our services and products or any other contract you have entered into with us.

    4. To contact you and update your information regarding your orders through email, phone calls, SMS, or other similar forms of electronic communication, or to notify you of offers that may interest you and you like, or any other contracted informational services or security updates. You can communicate with us through these means in a mutual communication process between us and you. If you receive any annoying messages, we would be happy to receive a message from you at the following email: spam@themoveshop.com.

    5. To deliver your orders and ensure their arrival to you with the same data you provided without any ambiguity, confusion, or any kind of errors.

    6. We may use your information and data for internal evaluations or development by merging, liquidating, restructuring, dissolving, or selling or transferring, in whole or in part, our assets as a going concern or in the event of bankruptcy, where the data is transferred to the purchasing company.

    7. To evaluate or carry out a merger, liquidation, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, where personal data we hold about service users is among the transferred assets.

    8. For other purposes, such as extracting analytical reports and identifying our audience's trends and preferences to come up with the best mechanism to promote our products that you love and ensure our deals are in front of your eyes.

    Sharing Your Data - Why and With Whom?

    With Service Providers: We may need to share your data and personal information with service providers to process payment issues, contact you, or deliver shipments via a shipping company.

    Upon Company Liquidation: We may also need to share your data if our store is liquidated, sells its assets, or part of them, or during negotiations for mergers, as the transfer of your data would be part of the liquidation or ownership transfer agreement.

    With Affiliated Companies: We may share your information with affiliated companies. In this case, we are committed to requesting that those companies respect our privacy policy in protecting your data. The term affiliated companies includes any company that follows the parent company, its branches, project partners, or other companies we control or are jointly controlled by us with others.

    With Business Partners: To provide you with better promotional offers and integrated services, we may also share your information with our partners and allies who we collaborate with to provide you with satisfying products, services, or promotional offers.

    With Other Users: When you comment or engage in any interaction where you share personal information, others will see it as long as the place where you commented or interacted is public. Therefore, this information will be displayed to all users. Additionally, if you share your username and password in any way with others, they may access your account, see your data, and learn about your activities.

    With Your Consent: We may disclose your personal information for any other purpose as long as it is done with your explicit consent.
    
    

    We Will Never Disclose Your Personal Data Except in the Following Cases:

    Commercial Transactions: Whether with third parties we collaborate with to provide you with services and deliver products to you satisfactorily, or if we engage in a merger, transfer, acquisition, or sale of assets, your personal data may be transferred. However, before doing so, we will notify you of this.

    Law Enforcement: In certain circumstances, we may be required to disclose personal data to certain individuals under legal authorities. In such cases, if you are involved in a legal violation related to us, we may provide your data if requested.

    Other Motives: We may disclose your personal data in good faith if we need you to comply legally with the contract between us and you, to defend our rights and properties, or in the event of investigating a service we provide, to protect your personal safety, or to protect against legal liability.

    Protecting Your Data Is Our Priority and Here's How We Protect It

    The security of your personal data is extremely important to us and cannot be compromised. In the world of the internet, full of web vulnerabilities, we strive to adhere to the strongest security measures and use means to ensure that as much as possible. However, we cannot guarantee 100% security due to these vulnerabilities, just as no one can.

    How Those We Collaborate With Will Handle Your Data

    Companies or third parties we collaborate with may access, collect, and store your personal data according to their privacy policies as follows:

    Analytics: We are pleased to inform you that we may use some sites that improve the efficiency of our site's analytics and services to monitor and develop their performance in a way that satisfies you through these tools:

    Google Analytics: An online analytics service provided by Google to track and analyze website traffic for services, and thus Google may use the collected data to track and monitor customer performance within the store for purposes related to improving our analytics and advertising performance and further personalizing it.

    We would like to inform you that you can simply opt-out of making your activity available to Google Analytics services by installing the browser add-on to disable Google's tracking of your performance in the store and limit the sharing of this data about your activity and visits.

    For more information on Google's privacy practices and policies, please visit their webpage: Google Analytics Privacy.

    Google Tag Manager: You can review their privacy policy from here.

    Facebook Pixel: You can learn about their privacy policy from here

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    Payments

    Since we may offer paid services, in the event of payment, we process the transaction through an external party that ensures the validity of your card data. Please note that we will never store or collect your payment card details, but provide this information to a third party subject to its own privacy policy. This third party is committed to processing the payment transaction with high-quality security systems as a joint effort by Visa, MasterCard, American Express, and Discover to ensure the secure processing of your payment information. Here are some of the tools we use:

    • Stripe: You can view their privacy policy from here.

    • PayPal: You can view their privacy policy from here.

    • Fabulous: You can view their privacy policy from here.

    Please note that when you request our services and attempt to pay for a product or service via bank transfer, we may request information to facilitate this transaction and verify your identity. This information is related to the security of your banking transactions.

    Children's Privacy

    The services and products we offer are not directed in any way to children under the age of thirteen. We will never intentionally collect information about children under this age (13 years) without verifying parental consent. If you become aware that we have inadvertently collected data on individuals under this age, please contact us to correct this on our servers immediately.

    Links to Other Websites

    Our service may contain links to other websites that we do not manage or operate. Therefore, we advise you that if you are directed from our site to a link of another site, please read their privacy terms as we do not have any control over these sites. We do not bear any responsibility for their content or practices as long as they are not within our ownership.

    In Case This Privacy Policy Is Updated

    Since we may update it from time to time, the important thing is that we will notify you of this before making any changes either by email or through a visible and prominent notice on our service pages before we start applying these changes. We also advise you to review this policy periodically to know any changes or updates that have been made.

    Do You Have a Question? Pass It to Us

    Dear reader, we love to hear from you always. If you have any questions about this privacy policy, you can contact us either:

    • Via email: customer.care@orthomedics.com

    • Or by visiting our page: Visit our page

    • Or by direct call: 01149446885: Your phone number